Refund Policy
Last updated: October 2026
TokCloner is operated by Ex Nihilo Development, Lagja Nr. 13, Plazh, Apartment Nr. 6, Durrës, Albania.
1. All sales are final
Subscriptions, top-up credits and any other paid features are non-refundable, except where a refund is expressly required by applicable law. By subscribing or purchasing credits you agree to this policy.
2. Digital content — withdrawal waiver
If you are a consumer in the EU/EEA or UK, you normally have a 14-day right of withdrawal for distance contracts. For digital content and services supplied immediately, that right ends when supply begins with your prior express consent and acknowledgment that you lose the right of withdrawal. At checkout you expressly request immediate access to the Service and acknowledge that you lose the right of withdrawal once supply begins, including when you consume credits or generate content. This does not affect mandatory rights that cannot be waived by law.
3. Subscriptions
Subscriptions renew automatically until cancelled. You can cancel any time in the customer portal; cancellation stops future renewals and access continues until the end of the paid period. We do not provide refunds or credits for partial billing periods, unused time, or unused credit allowances. Subscription credits refresh each cycle and expire at the end of the cycle.
4. Credits
Credits are a prepaid usage unit with no cash value, are not transferable, and are non-refundable. Top-up credits do not expire while your account is in good standing. Credits consumed by successful generations are not returned. If a paid generation fails on our side, the affected charge is automatically refunded to your credit balance — this is the exclusive remedy for failures.
5. Billing errors and unauthorized charges
If you believe you were charged in error or without authorization, contact hello@tokcloner.com within 14 days of the charge. Verified duplicate or erroneous charges are refunded. Payments are processed by Polar as merchant of record; disputes and chargebacks are handled through Polar and your card issuer. Filing a chargeback without first contacting us may result in suspension of your account.
6. Termination
If we terminate your account for violation of our Terms, you are not entitled to a refund. If we discontinue the Service entirely, we may, at our sole discretion, provide a pro-rata credit or refund for unused prepaid time.
7. Statutory rights
Nothing in this policy excludes or limits any right you have under mandatory consumer law that cannot be waived by agreement. Where such law entitles you to a refund, this policy does not override it.
8. Contact
Billing questions: hello@tokcloner.com